The platform we use is Correos Express.
Orders will be shipped Monday through Friday from 9:00 to 16:00 hours on the same day of purchase. Deliveries are not made on Saturdays, Sundays or public holidays.
Shipments can be delivered to an alternate address; You only need to specify the address at the time of order confirmation.
If you are not at the destination during delivery; the order will be delivered to the corresponding post office so you can pick it up.
To locate your shipments; you can use a tracking number that we will provide once we have submitted the order.
National Shipping and Portugal 24-48h.
International shipments will depend on the area or country of destination. Consult.
Peninsula (Spain and Portugal), Canary Islands and Balearic Islands – 8o (with buying more than 195 euros the shipments are FREE)
Ceuta, Melilla, Andorra — 25o
Gibraltar – 40o
Europe – 35o
North America — 30o
South America Asia and Africa – 60
In case of use of the warranty.
In case of returns product of the Camararnes guarantee, it will bear all costs (handling and shipping) and will act in accordance with the provisions of “Guarantee”.
In case of dissent of the purchase.
The dissent period for items purchased in uk is 15 days. The customer will take care of the transport and handling costs generated by the return of the item.
The return of the item will be through postal mail or specialized transport agencies and will be communicated to us via email firstname.lastname@example.org
In concept or case, dissent must be referred to with the reference number of the invoice or proof of purchase. You will be informed via email of the address and all the steps to follow for the return of the items, as well as the necessary documentation will be provided.
The customer may return all their purchases except the following cases:
- They are customized products (Pyrography, special requests, special designs, name recording…)
- The packaging has been damaged, opened or disposed of the item’s own packaging.
- The product has been improperly modified or handled.
- The product has damage to leather, buckles or carabiners.
- For lack of any accessories that carry the harness.
Once Camararnes has received the product and accepted the return based on the above, it will be transferred to the return of the item subtracting the handling and transport costs if applicable.
Camararnes reserves the right to accept the return if any of the points except this have been fulfilled, in which case the customer will take care of the forwarding costs if he decides to have the product delivered to him again.
How to proceed with a return:
Send an email to email@example.com indicating the reference number of the purchase and the reason for the return.
Products must be returned; In its original condition and unused, with the labels tied and the original packaging.
Goods that are not returned within 15 calendar days of receipt and under suitable conditions will not be refunded. The refund will be made according to the payment method used in the purchase, with confirmation to the email address indicated in the order. Shipping costs for returns will be borne by the customer.
The details regarding the return address will be indicated by email.
You can pay via bank transfer or credit card (Visa, MasterCard)
The visa used: it is the euro (EUR), except uk using the pound (GBP)
The collection or debit will be made: when the purchase is confirmed by email.
If your payment has not been accepted: check that all the data provided is correct, that the account from which you make the payment has sufficient funds. If the problem persists, send us an email to Info@camararnes.es to give you a solution.
The methods of control and verification of transactions made on the Web are through Redsys a system that protects the sensitive data of our customers with SHA-256 signature.